Shipping policy
Last updated: September 25, 2026
Where we ship
We currently ship to addresses in the United States.
Shipping cost
Standard shipping is free on every order, with no minimum spend.
Delivery times
- Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
- Most orders arrive within 7–15 business days of being placed.
- Orders are shipped by our fulfilment partner. If you order several items, they may arrive in separate packages.
Delivery times are estimates, not guarantees. Carrier delays, severe weather and the holiday peak can add a few days. Buying for Christmas? Order at least 3 weeks before you need it.
Tracking
As soon as your order ships, we email you a tracking number and link. You can also follow your package on our Track Your Order page. Tracking can take 2–3 days to show its first update.
If your tracking hasn't updated for 7 business days, email us and we'll look into it for you.
Taxes and import charges
Any applicable sales tax is calculated and shown at checkout. If a carrier ever asks you to pay import charges on delivery, contact us before paying and we'll help sort it out.
Lost or damaged packages
If your package is lost in transit or arrives damaged, we'll send a free replacement or give you a full refund. Email us within 7 days of delivery (or of the expected delivery date, if it never arrived) with your order number and, for damage, a photo.
Shipping Protection is an optional add-on on the product page. On top of the above, it covers packages that tracking shows as delivered but that are missing or stolen: we'll reship your order free of charge. Without Shipping Protection, we'll help you file a claim with the carrier, but we can't guarantee a replacement for a package marked as delivered.
Shipping address
Please double-check your address at checkout. If a package is returned to us because the address was incorrect or incomplete, or because delivery was refused, we'll either refund the order minus the shipping cost we paid, or reship it once the reshipping cost is covered.
Changes and cancellations
Email us within 12 hours of ordering to change or cancel your order. Once it has shipped, our Refund Policy applies.
Contact
Noeluxe
Avenida de Jerez 4, 41012 Sevilla, Spain
Email: acallesiflor@gmail.com