Privacy policy
Last updated: September 25, 2026
Noeluxe, ("we", "us") is responsible for the personal data collected through this store. Contact: Info@noeluxe.net
What we collect
- Information you give us: name, email, shipping and billing address, phone number and what you order. Card details are entered directly with our payment providers; we never see or store them.
- Information collected automatically: IP address, device and browser type, pages viewed, the site that referred you, and similar analytics data, through cookies and similar technologies.
- Information from others: fraud-prevention and delivery information from our payment, shipping and advertising partners.
Why we use it
- To take payment, deliver your order and handle returns (legal basis: performing our contract with you).
- To answer your questions and send order updates (legal basis: performing our contract with you).
- To prevent fraud and to keep accounting and tax records (legal basis: our legitimate interests and legal obligations).
- To measure and personalise advertising (legal basis: your consent, where required).
Advertising and analytics
We may use tools from advertising platforms such as Meta, TikTok and Google to measure how our ads perform and to show you relevant ads. These tools can share details of your visit and purchase with those platforms. You control this through the cookie banner, your browser settings and our privacy choices page.
Who we share it with
Shopify (our store platform), our payment providers, our fulfilment and shipping partners, the apps that power our store (such as product bundles and reviews), our email provider, and our advertising and analytics partners. Each uses your data only to provide their service to us. We don't sell your personal data for money.
Shopify
Our store runs on Shopify, which processes personal data to provide and improve its services. To learn more, see the Shopify Consumer Privacy Policy.
International transfers
Some of these providers are outside the European Economic Area, including in the United States. When that happens, we rely on the European Commission's standard contractual clauses or an adequacy decision.
How long we keep it
We keep order and invoice records for as long as tax and accounting law requires. Marketing data is kept until you withdraw your consent or object. Support emails are kept for up to 3 years.
Your rights
You can ask for a copy of your data, or ask us to correct it, delete it, limit or stop using it, or send it to another provider. You can withdraw your consent at any time. Email Info@noeluxe.net and we'll reply within 30 days.
US residents: if you live in California or another state with a similar privacy law, you have the right to know what we collect, to have it deleted or corrected, to opt out of sharing for targeted advertising, and not to be treated differently for using these rights. Use our privacy choices page or email us.
EU residents: you can also complain to your national data protection authority. In Spain, that is the Agencia Española de Protección de Datos (AEPD).
Cookies
We use cookies that the store needs to work, plus analytics and advertising cookies that only run if you allow them. You can change your choice at any time through the cookie banner or your browser.
Children
This store isn't aimed at children, and we don't knowingly collect data from anyone under 16.
Changes
If we update this policy, we'll post the new version here with a new date at the top.
Contact
Noeluxe
Email: Info@noeluxe.net